Published by ChinaMNC · Xianning

Liaoning Tax Authorities Streamline Services for Taxpayers and Businesses

Foreign founders operating in Liaoning can benefit from the tax system's focus on resolving taxpayer difficulties, with improved services, faster tax refunds, and proactive problem-solving.

Liaoning Tax Authorities Streamline Services for Taxpayers and Businesses

For foreign founders registering or operating a company in China, understanding local tax administration practices is crucial. A recent report from the State Taxation Administration highlights how tax authorities in Liaoning Province are enhancing services to resolve taxpayer and fee-payer difficulties, offering practical insights for foreign-invested enterprises.

Focus on Learning and Implementation

Since the launch of the second batch of thematic education, Liaoning's tax system has prioritized learning and action. The provincial tax bureau's party committee has led efforts to deeply study scientific theories and apply them to tax work, with a focus on serving taxpayers and fee payers. This translates into a more responsive and service-oriented tax environment for businesses.

Xu Guanglie, Party Secretary and Director of the Liaoning Provincial Tax Bureau, emphasized that the goal is to address the questions of 'for whom, what, and how to work' by focusing on taxpayers' concerns and solving their problems. This approach aims to deliver tangible results that benefit enterprises and the public.

Practical Measures for Taxpayers

Tax departments across Liaoning have implemented various measures to improve service quality. For example, in Chaoyang, tax authorities used leadership-led study sessions, joint branch activities, and on-site learning at red resource sites to ensure ideological alignment. This internal education ultimately aims to improve external service delivery.

In Dandong, tax officials took the lead in combining learning with practice, launching a series of initiatives to enhance tax and fee service quality. Through grassroots activities, they gathered public opinions and implemented 97 improvement measures, which have been rolled out effectively.

Yingkou's tax bureau adopted a 'one enterprise, one policy' approach, providing targeted tax policy services to heating companies and promptly delivering tax and fee benefits. Liu Shaoyang, Party Secretary and Director of the Yingkou Tax Bureau, stated that they do not shirk responsibility when facing taxpayers' urgent difficulties but use innovative theories to guide tax practice for public welfare.

Deepening Research and Solving Problems

Liaoning's tax system has also focused on deepening research and resolving issues on the ground. Provincial leaders took the lead in conducting surveys, walking through processes at grassroots levels, and solving prominent problems reported by over 20 grassroots units and taxpayers. City-level 'top leaders' visited more than 50 county-level tax bureaus, over 60 grassroots party branches, and frontline tax service sites, collecting opinions and resolving over 140 practical problems.

In Benxi, tax officials conducted 'process walks' to experience tax business handling from the taxpayer's perspective. Qi Wei, Party Secretary and Director of the Pingshan District Tax Bureau, visited Benxi Fuyao Float Glass Co., Ltd. to check the implementation of tax policies, examining whether policy推送 was accurate, tax declaration smooth, tax services convenient, and official conduct pragmatic. The company's accountant, Song Yang, welcomed this practical service.

Huludao's tax bureau promoted intelligent 'inquiry and handling integrated' windows, which have handled over 50 complex cases with a 100% satisfaction rate since the second batch of thematic education began. Han Tao, Party Secretary and Director of the Huludao Tax Bureau, noted that they apply innovative theories to improve services and contribute to high-quality tax development.

Building 'Fengqiao-style' Tax Offices

Liaoning is also advancing the construction of 'Fengqiao-style' tax offices (sub-bureaus and service halls) in line with State Taxation Administration guidelines. This initiative aims to strengthen the grassroots foundation of tax authorities, with detailed work plans and timetables to create a supportive atmosphere and bridge the last mile of service to taxpayers.

Fuxin's tax bureau extended learning and research to the grassroots, standardizing 38 tax sub-bureaus and service halls with unified logos, images, and standards. They established 'New Fengqiao Windows' and 'New Fengqiao Rooms' to promptly and effectively resolve tax disputes, protect taxpayers' rights, and enhance service quality and social image.

Implementing Tax and Fee Policies

Implementing continued, optimized, and improved tax and fee policies is a key decision of the Party Central Committee and State Council, and an important measure of thematic education. Liaoning's tax system adheres to a 'five-measure' strategy, deepens the 'exemption without application' reform, and ensures tax refunds, reductions, and fee cuts are implemented quickly and accurately. Since last year, the province has added over 20 billion yuan in tax reductions, fee cuts, and refunds, helping market entities reduce burdens and increase confidence.

Zhang Shaoqiang, General Manager of Liaoning Xinhualong Dayou Molybdenum Co., Ltd., shared that they received over 70 million yuan in VAT credit refunds, greatly alleviating funding difficulties and stabilizing cash flow, giving them confidence in future development. Since 2023, Jinzhou's tax bureau has focused on taxpayers' urgent concerns and improved the precision of policy推送 to ensure effective implementation.

Project-Specific Tax Services

To support Liaoning's comprehensive revitalization, the tax system has deepened its 'project butler' tax service mechanism. Since the second batch of thematic education, 1,237 tax officials have provided exclusive services to nearly 400 major projects, resolving over 300 practical problems and implementing tax and fee benefits exceeding 1 billion yuan.

For instance, the Shenyang Zhongdonggang commercial complex project faced funding difficulties and failed to complete its first tax deferral application due to an operational error. The project butler team from Heping District Tax Bureau provided detailed guidance and follow-up services, quickly completing the deferral. The project's chief accountant, Xie Lu, noted that the tax staff guided them hand-by-hand, and the deferral of over 70 million yuan greatly eased their funding pressure.

Institutional Support and Future Plans

Anshan's tax bureau, focusing on five projects proposed by the provincial party committee (party building, development empowerment, reform foundation, service quality, and team upgrading), used thematic education to stimulate team vitality and achieve results in building party building demonstration bases, improving tax service quality, and refining tax supervision mechanisms. Qu Chunguang, Party Secretary and Director of the Anshan Tax Bureau, stated that thematic education has boosted the spirit of party members and officials, which will drive the implementation of the five projects.

Going forward, Liaoning's tax system will continue to shoulder its main responsibilities, optimize the thematic education mechanism, and track and evaluate progress. It will further integrate thematic education with tax work, advance tax reform and development, and test the effectiveness of thematic education through practical actions and results.

This summary is based on information published by the relevant Chinese government website and is general information, not legal or tax advice.

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